1. Who We Are

The data controller of the personal information collected through this Service is Circuit Crafters Ltd., registered in the United Kingdom.

We specialise in mobile, tablet, and computer repair services offered at your doorstep or via parcel delivery across the UK.

2. Personal Information We Collect About You

We may collect and process the following categories of personal information:

• Identity Data: full name, title.

• Contact Details: postal address, telephone number, email address.

• Payment Data: bank account details, payment card details, billing information.

• Device Information: make, model, IMEI/serial number, network, passcodes (only for repair testing – deleted after service).

• Technical Data: IP address, browser type/version, operating system, device type, cookies, and usage data.

• Communications Data: queries, complaints, claims, and customer support records.

• Preferences & Feedback: survey responses, service reviews, interests, preferences.

Providing certain personal information is necessary to access our services. If you choose not to provide required data, you may be unable to use some features of the Service.

3. When We Collect Your Information

We collect personal information in the following scenarios:

• Booking a repair – when you schedule a home visit or parcel repair.

• Making a purchase – when you order a refurbished device, accessories, or services.

• Customer support – when you contact us by phone, email, or online forms.

• Website usage – when you browse our website, interact with cookies, or view content.

4. Our Purposes and Lawful Basis for Processing

We process your personal information for:

• Contract performance: to provide repairs, deliver devices, process payments, and communicate about your bookings.

• Legitimate interests: to answer questions, improve our services, prevent fraud, manage risks, and conduct surveys.

• Legal obligations: to comply with financial, tax, anti-fraud, and anti-money laundering laws.

• Consent: for non-essential cookies, marketing emails, and promotional communications (you can withdraw consent at any time).

5. How Your Personal Information Is Shared

Your information may be shared with:

• Service providers & partners: couriers, payment processors, IT providers, repair technicians, and customer support providers.

• Regulators & public authorities: where legally required.

• Fraud prevention & security partners: to detect and prevent illegal activity.

• Business transfers: in the event of a merger, acquisition, or asset transfer.

We never sell your personal information to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Notice:

• Repair and purchase records – up to 6 years after service completion (for legal/accounting purposes).

• Customer service records – kept only as long as needed for support and analysis.

• Cookies & analytics data – retained in accordance with our [Cookie Policy].

7. Automated Decision-Making & Profiling

We do not use your data for automated decision-making that has legal or significant effects. If this changes, you will be informed and given the right to request human review.

8. International Transfers

Your personal information is stored in the UK. If it is transferred outside the UK (for example to secure cloud hosting providers), we ensure adequate safeguards such as Standard Contractual Clauses are in place.

9. Your Data Protection Rights

You have the following rights under data protection laws:

• Access – request a copy of your data.

• Rectification – correct inaccurate or incomplete data.

• Erasure – request deletion of your data where applicable.

• Restriction – request limits on processing.

• Portability – request your data in a portable format.

• Objection – object to processing based on legitimate interests or direct marketing.

• Withdraw consent – withdraw any consent previously given.

You may exercise your rights by contacting us (see Section 12). If unsatisfied, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Information Security

We implement industry-standard security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. Access to personal data is restricted to employees and contractors who require it to perform their duties.

11. Important Information

• Minimum Age: Our services are intended for individuals 18 years or older. We do not knowingly collect personal data from children.

• Changes: We may update this Notice from time to time. Significant changes will be communicated via our website or by email.